Privacy policy
Aide Health Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we collect and process your personal data and tell you about your privacy rights and how the law protects you. Please also use the Glossary at the end of this privacy notice to understand the meaning of some of the terms used.
Table of contents
1. Important information and who we are
2. The data we collect about you
3. How is your personal data collected?
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights
10. Glossary
1. Important information and who we are
Purpose of this privacy notice
Controller
Your duty to inform us of changes
Third-party links
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We may also collect, use and share Aggregated Data such as statistical data or trends about the effectiveness of our services for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our website or app. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Except for Health Data and the Special Category Data listed in section 2 above, we do not collect any other sensitive data about you (such as details about your religious or philosophical beliefs, political opinions, trade union membership, genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our services). In that case, we may have to cancel the provision of services to you but we will notify you if that is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us via the means set out in section 1.
Purposes for which we will use your personal data
Purpose / Activity
Type of data
Lawful basis for processing including basis of legitimate interest
Special condition for processing of Health Data and Special Category Data
To register you as a new customer
a) Identity Data
b) Contact Data
c) Health Data
d) Special Category Data
Performance of a contract with you
You have provided your explicit consent
To provide you with our services  (namely to help you improve your management of a health condition)
a) Identity Data
b) Contact Data
c) Health Data
d) Special Category Data
a) Performance of a contract with you
b) Necessary for our legitimate interests (in order to provide you with our services)
You have provided your explicit consent
To put you forward as a candidate for a clinical trial or study (for example a study for a new asthma therapy) where you have given us a clear statement of your consent to do so
a) Identity Data
b) Contact Data
c) Health Data
d) Special Category Data
You have provided your explicit consent
Scientific research
To manage our relationship with you including:
a) notifying you about proposed changes to this privacy notice; and
b) asking you to leave a review of our services or take a survey
a) Identity Data
b) Contact Data
c) Marketing and Communications Data
d) Profile Data
a) Performance of a contract with you
b) Necessary to comply with a legal obligation
c) Necessary for our legitimate interests (to keep our records updated,  to ascertain how our customers use our services and to develop our services and grow our business)
N/A
To administer and protect our business and our website and app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
a) Identity Data
b) Contact Data
c) Technical Data
d) Usage Data
a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
b) Necessary to comply with a legal obligation
N/A
To make suggestions and recommendations to you about goods or services that may be of interest to you (including those of third parties)
a) Identity Data
b) Contact Data
c) Technical Data
d) Health Data
e) Usage Data
f) Profile Data
g) Marketing and Communications Data
a) Necessary for our legitimate interests (to develop our services and grow our business)
b) You have provided your explicit consent
You have provided your explicit consent
Marketing
Promotional offers from us
Third-party marketing
Opting-out
Cookies
Change of purpose
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
9. Your legal rights
Under certain circumstances, if you are an individual, you have rights under data protection laws in relation to your personal data as set out below:
If you wish to exercise any of the rights set out above, please contact us via the means set out in section 1.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties means other companies in our corporate group from time to time who you may need to provide you with services.
External Third Parties means:
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us via the means set out in section 1.
Performance of a contract mans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.